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Sticking to the script

16 Feb

While stuck at home today with a splitting headache, the radar went off with the launch of a new WA government website for the Buy West Eat Best campaign.

The domain selected shows that the state’s Website Governance Framework is at best a toothless tiger. The framework specifically mandates when selecting non is ok – and this campaign isn’t one of them.

Worse still, they have the subdomain and redirect it to the address.

And while on the subject of Government web addresses, why do agencies insist on selecting the longest domain possible which often repeats the geographic elements contained within the gTLD address.

KISS theory applies for address selection, if its too long its too hard to remember thus keeping people from reaching your site.


Hey Rudd and Conroy: Its my internet, and I’ll do what I want to

15 Dec

Firstly, apologies to Lesley Gore. Consider this post title a homage to the title of your first song.

Despite my infrequent posts, I’m going to go off script for a little bit and talk about an issue which goes to the heart of the internet – censorship. More specifically, I’d like to voice some of my concerns and hopefully provide anyone whose prepared to listen for a few moments some food for thought, and information on some simple actions they can take to put the brakes on this Government folly.

If you’ve been living under a rock for a while or missed the tech news today, our Federal Government is pushing forward with a plan to force Internet Service Providers [ISPs] to censor the Internet for all Australians. This plan will waste tens of millions of taxpayer dollars and will not make anyone safer.

What will the filter do?

Well, that’s still the subject of debate because the Government hasn’t been honest and open about what it really plans to do.

Information available so far indicates that the Government;

  • will make filtering mandatory in all homes and schools across the country.1
  • will implement a clean feed will censor material that is “harmful and inappropriate” for children.2
  • must enact supporting legislation that requires a massive expansion of the ACMA’s blacklist of prohibited content, and therefore the scope and financial burden to taxpayers.3
  • will force all internet traffic to pass through dynamic filters of questionable accuracy that slow the internet down by an average of 30%.4
  • will target legal as well as illegal material.5
  • has been budgeted in excess of $44m for the implementation of this scheme so far – and counting.6
  • despite saying the clean-feed for children will be opt-out, will still force all traffic second filter will be mandatory for all Australian Internet users.7

Some simple cost/benefit analysis

On a cost basis alone I dread to think what the ongoing burden to the Australian taxpayer will be from this filter.

I’ve not been able to find out how much China has invested and continues to expend on its great firewall, but considering they have over an estimated 30,000 internet police [ref], imagine the cost of providing a scaled number of internet police in the Australian bureaucracy.

Here’s the executive summary of my estimate of potential costs in respect of the workforce needed to support the filter:

  • One agency will almost double in staff overnight, adding 470+ new staff to deliver the ‘clean feed’
  • raw wages costs for these employees will be in the order of $26.3 million, increasing over $30 million by 2020
  • this amount does not factor in population growth or employee on-costs which would increase these amounts considerably

For those who wish to explore beyond the executive summary, let’s do some quick math to work out how I came to this. I don’t put this math up as a definitive answer to this question, and there might be some economists out there who could punch holes in it – but please stick with me.

My working assumption is that the amount of internet police needed scales to the size of the population. If we use China’s 2007 estimated population as the baseline, they have 1 member of the internet police for approximately ever 37,667 (rounded) citizens. If you want to check that math, do it as a percentage by looking at the size of the Australian population compared to China (Wolfram Alpha is your friend for these calculations).

Sticking with the assuming that the number of internet police in china can scale to population size, ACMA will be adding around 477 people to it’s payroll – which working on the 2007/08 annual report staffing figures would almost double the agency’s size almost overnight. (2008/09 report hasn’t been uploaded to their website yet).

Now, the next calculation assumes that these additional 477 new staff will be distributed across ACMA’s collective agreement pay bands within similar to the reported distribution in the previously cited staffing figures.

Excluding an estimated 16 staff to be paid at Senior Executive Service levels, the raw wages bill for these staff works out to $26.3 million for 2007/08. This figure is before the calculation of on-costs to salaries such as Superannuation, leave entitlements, costs of providing HR services, etc. I can’t put my hands on an average number for on-costs across Federal Government right at this point.

Adjust that for national wage inflation (reported at 0.9% annually for the March 2009 quarter), this increases to around $30 million by the end of 2020 – without scaling workforce size to account for population growth (can’t do population math at 11:30 in the evening despite this being one of the key assumptions in my math).

And what about infrastructure costs?

Worse, this cost is before we talk about outlays for physical infrastructure, software, bandwidth, development and other ongoing costs necessary for such a system to be maintained. I’ve not seen any costings yet which explore how much money would be needed to maintain filtering infrastructure for the foreseeable future – so I’d just be plucking any figure out of thin air at this point.

This all makes you wonder that given the size and scope of the mandatory internet filter as both a government undertaking and an IT project – the enormous scale of taxpayer funds that would need to be spent to achieve the stated goal. Could this money be better spent in other areas of Government service delivery – without question, yes!

What does it mean to me as an Australian internet user?

If this plan goes ahead, this is what it will mean to you as an Australian internet user and taxpayer:

  1. Your tax dollars will be wasted on a flawed and expensive folly
    At a time when hospitals are crowded, people experience long wait lists for the most basic and important surgery, and we can’t even feed, house, clothe and protect the most vulnerable members of society – should the Government be throwing our hard earned money away on this? I think not.Everyone, from industry groups, technical experts, civil libertarians (those important people who who stand up for the rights of those you may not like or agree with), and even non-government organisations whose sole reason for existence is for the protection of children – denounce this filter as an ineffective and expensive waste of government resources.
  2. Everything you do online can, and could easily be monitored
    All traffic to sites on the filtering or block lists will be filtered and logged via a proxy. What’s to stop all your traffic being filtered and monitored in future?All it takes is for you to visit one website which some Government jobsworth doesn’t like, and you could easily find that all your traffic, and not just those to sites some committee finds objectionable could be monitored with relative ease.
  3. Expect your access to the ‘tubes’ to be slowed down
    The Government’s own [self-promoting and heavily biased] report released today stated:

    “It is possible for the solution to fail if pages from a heavily trafficked site are added to the blacklist. This is due to volume limitations of a typical proxy server. These sites serve video content to end users (such as YouTube, etc). The volume of video traffic would be likely to overwhelm a proxy server.

    Not surprising, considering this pilot behind the report was setup and skewed in such a way which virtually guaranteed the Government was going to get the answer it wants.

  4. It can be circumvented
    Anyone with a little technical knowledge can easily get around mandatory ISP filtering regardless of the technical barriers your internet company is forced to put in your way. Its not hard for someone with the least amount of IT experience to set-up an SSL tunnel to an offshore proxy server and simply route all their traffic through there circumventing pretty much every technical option the government proposes to implement with a single, simple action.

So, are we as a society going to sit back and let Australia’s internet turn into the second coming of the Great Firewall of China – or are you going to help us do something about it.

What you can do

If the arguments and views you’ve seen expressed about the internet filter make you think this government policy isn’t worth pursuing – then you need to stand up and make your voice heard.

Some of the actions you can take right now include:

  1. Find out more about the Government proposals
    Visit and to get up to speed on the Government’s proposals.
  2. Let your Federal representatives know what you think
    Resources to locate your MP’s details and suggested letters can be found at:
  3. Show your support on various social networks including Twitter and Facebook
    Visit to add a ribbon to your profile pic.
  4. Pass the message on
    Putting the brakes on proposals like this can only happen if people get involved and have their voices heard. Feel free to repost this message to your wall, profile, wherever you feel is necessary to help Australians become aware of just what their Government is proposing to do with our money.

Good luck, and look forward to any help and assistance you can offer to keep Government hands away from our internet connections.

Looking at government web analytics

25 Nov

Well, I had a very productive day in Canberra yesterday, having gone over for an event run by the Australian Bureau of Statistics on Web Analytics in Government. It was a full house, with even resident federal parliamentary tech evangelist Sen. Kate Lundy having to be turned down.

One of my favourite ways to take notes at these sessions is using mindmaps, with XMind being my tool of choice. I’ve not had a chance to do a unified map to link up the various speaker themes as yet, but there was quite a number of common themes across the spectrum. Speakers covered areas including how we’re doing it, highlighting the value analytics provides to government communication, and how much further things have to go to help agencies and stakeholders understand the value of communicating via the web.

Sadly, I needed to leave before the panel discussion commenced otherwise I would have missed my flight home. Reading Craig Thomler‘s (author of the eGov AU blog) twitter posts for the panel session, the discussion focused around if the needs of commercial and government analytics are any different. The panel of experts assembled, including Rod Jacka, Hurol Inan and others was split on the question with two either way.

So you can get an idea of what was discussed at the sessions, here’s my mindmaps from the day. They should provide you some good food for thought on the topics discussed and prod you into action. If you want the full XMind map files to reuse them, please drop me a line.

Apologies for the gallery below not providing the best way to lay these out, just trying to get them up as quickly as possible so they can be of use to people.


27 Mar

Well, this is the inagural post here, so it might be a good time to introduce myself.

I’m Michael Harris, and I’m a long time Government webmaster, having spent the past eight years working in the sector dealing with issues of web management and communication.

My current assignment is as a web manager for medium-sized trading Government enterprise in the environmental sector. I’ve been there for the last 2 1/2 years, and took over what was a outdated, poorly managed online communications infrastructure and have since had to drag it kicking and screaming into the new millennium. The environment hadn’t had a permanent web manager for nearly three years, so of course while the original intent of the systems and services was sound, there had been no strategic management or direction, and as such had been left to just fall by the wayside and held together with duct tape and bandaids.

I’ve been wanting to set this blog up for a while now, partly to share my experiences in eGovernment and hopefully to help my counterparts and opposite numbers share their expeirence, knowledge, and whatever is left of their brains after-hours to help deliver better results for constitutiants. Sounds like a big hairy audacious goal, but considering government agency websites are for the most part funded by public money, it behooves Government webmasters to deliver a sound, productive service which delivers the services, tools, information and systems citizens need to effictively interact with and use their services.

It’s also part catharsis and diary of the lessons I’ve learned in the process of doing this. I’m hoping that some of my learnings and insight will help out my counterparts and others in the sector, and maybe inspire them to try something new while pursuing the goal of enabling engaged, involved and active constituents and giving them the tools in the online space to participate and interact with what is traditionally a closed shop.